Bringing Out the Best In People

Each and every individual in this world is born different. Moving though the different stages of life each individual goes through some learning and experiences develops a certain set of Skill.

Organizations are formed by so many individuals and each of these individual has his own skill. These skill equip him to do things better in a specific line of work, which no one else can do or let’s put it this way, other can also do, but not at the rate of execution, perfection this person can do.

In our day to day working life, we encounter many situations, where our true aspect of a team player comes into practice. While some of us pass, most of us fail. To explain this in a better way, let me cite you an example. Suppose, you are working in an organisation and you are a Zonal Manager, about 42 years of age.  You have worked in this organisation for over 8 years and have proven track record and great relationship with your management. There has been a sudden change in your team where one of your ASM has quit and new person has joined. The new guy is about 34 years of age, enthusiast, energetic and a little more smarter/skilled than you. In this stage one of the most obvious things that happen is, you as a ZSM have an upper edge over this new guy and do not let him do new things that this person is doing. There is a level of insecurity in you, what if he over takes you. Let’s admit it – it is a basic human nature. What we usually do, is make this person work in the old stereotype ways and stop him to do new things. If he does not listen, you impose and if required dominate and dictate. You suffer, the ASM suffers, his team suffers, and finally the company suffers.  Is this the right way? Now let us look this from a different perspective.

You know that this person is has an upper edge over you, but still you let him have the freedom to work and execute things. In one of the board meeting you also notice that somewhere the management looks into him as a future prospect and your reputation is dwindling. But instead of dominating and dictating, you do a little change in yourself. Don’t forget, that you have a track record in the past, you have also done things that other could not do. What you do now is, you upgrade yourself. Upgrade, your knowledge, develop new skills and contribute to this ASM who wants to change things for good. What happens is as under:

  • Your respect is not only maintained but also increased
  • All discussion move in the positive direction. There are differences, but at the end of the meeting a solution is achieved.
  • The ASM looks to you as a pillar and makes new plan of action for growth.

What you did was you bought the best out of the person.

Let us now take another practical example. This will give us a perspective to develop people. Usually whenever we do hiring we look at people who know 80% of the work that you desire to get out of him. When we finally get someone, we hire him, and he start working for us we realize that this person is actually at 30%. You want some work out of him, you see him trying, but his is unable to deliver. You give him some other work; he tries but still is unable to delivery. So what we do, we fire him.

Now look this at a different perspective. You are assigning him work, and although you see that he is trying, he is unable to give result. You are a busy man, have less time, but because you see this guy trying, you choose to take out some time and teach this person. In this case, you are developing him. You see that this person has the skill and ability but lacks the execution. You put in your effort and this person reciprocates and eventually turns out to be the best not at 30%, not at 80% but at 95% of what you desired. Of course, the underlying fact remains, that you have to access whether he can be upgraded or not.

You have again bought the best of the person.

It is easier said than done. It takes a lot to give time and develop people. We develop people with lot of effort and expectation; but we cannot take a guarantee that these people will stay with us for long. People come people go. But what is should stay is, we must continuously put our contribution in developing people. They will come they will go, but wherever they go they will always cherish what they learnt from you and in turn develop other.

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Vijay Sokhi

FMCG – Foods Professional

Business Consulting, Change Management, Sales Management and Motivation

 

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